Privacy Policy

Depending on how you use the service, we may handle:

• Account information, including your email address and authentication identifiers.
• Profile information such as your display name, instrument, skill level, and practice goal.
• Practice information including session duration, pitch readings, detected notes, tuning measurements, stability scores, and generated coaching reports.
• Subscription information such as plan status, Stripe customer and subscription identifiers, billing-period dates, and cancellation status.
• Messages and information you choose to send when requesting support.

Live pitch detection uses your device microphone with your permission. During Live Coach sessions, the app analyzes audio in your browser to calculate musical measurements. The current app sends derived values such as note, frequency, tuning difference, and stability to the server when requesting live AI coaching; it does not intentionally send the continuous raw microphone stream to OpenAI.

When you deliberately record or upload audio for analysis, that file is sent to the application server for temporary pitch processing. The current application does not intentionally save the raw audio file in its Supabase database after analysis. Derived results may be displayed to you, and session measurements are saved only when you choose to save a practice session.

• Provide authentication, profiles, practice history, pitch graphs, subscription access, and AI coaching.
• Personalize reports using your instrument, skill level, goal, and practice measurements.
• Protect the service, enforce plan limits, troubleshoot errors, and prevent misuse.
• Respond to support, privacy, billing, and legal requests.

We use third-party providers to operate the service. These currently include Supabase for authentication and database services, OpenAI for AI-generated coaching, Stripe for hosted checkout and subscription billing, and a hosting provider such as Vercel for application deployment. Those providers process information under their own terms and privacy notices.

Payment-card details entered in Stripe Checkout are processed by Stripe. The application stores subscription identifiers and status information, but it does not intentionally store full payment-card numbers.

Account, profile, saved-session, report, and subscription records are retained while needed to provide the service, comply with legal obligations, resolve disputes, and protect the platform. You may delete individual saved sessions through the dashboard where that feature is available.

To request account or personal-information deletion, email pacebymedlock@gmail.com. Some information may be retained when required for security, fraud prevention, accounting, tax, dispute resolution, or legal compliance.

We use reasonable technical and organizational safeguards, including authenticated access and database access controls. No internet service can guarantee absolute security, so protect your password and notify us if you believe your account has been compromised.

The service is not directed to children under 13. A parent or legal guardian should supervise use by minors and provide any consent required by applicable law.

You can update profile information in your dashboard, delete saved sessions where supported, and manage or cancel a paid subscription through the Stripe billing portal. Questions or privacy requests may be sent to pacebymedlock@gmail.com.