Product support
Report a technical issue or ask how a P.A.C.E. feature works.
Contact
How can we help?
P.A.C.E. is always being actively developed, so expect frequent updates and fixes that actually get shipped. Contact Medlock Music Technologies with account, billing, privacy, or product questions, and please report any unusual behavior—especially a bug that affects Coach time, billing, saved progress, or your ability to practice.
Billing support
Ask about subscriptions, cancellations, duplicate charges, or refund requests.
Privacy requests
Request access to, correction of, or deletion of information associated with your account.
Support email
Include the email address connected to your account and a short description of what happened. Never send passwords, full payment-card numbers, API keys, or other secret credentials.